FAQ
Questions we get before someone signs.
Don't see yours here? Send it with your enquiry and within 1 business day we'll answer it directly.
Is there a minimum contract length?
No long lock-in. Terms are month-to-month, so you're not signed into a 12- or 24-month agreement to get started.
What happens if my stock is damaged or lost?
Stock is handled and stored under the terms set out in the service agreement, which covers handling standards and liability. We'll walk through the specifics of cover and claims as part of onboarding, before you sign anything.
Do I need my own insurance?
Most clients carry their own stock insurance in addition to what's covered under the service agreement. We'll confirm exactly what's covered on our side during onboarding so you know what, if anything, to insure separately.
How do orders sync from my store?
Your store — Shopify, Takealot, Amazon, or another supported channel — is connected during the Channel Sync step of onboarding, so orders and stock levels flow through without manual entry on either side.
What if I only have a small volume to start?
That's fine. Pricing is per pallet and per order, so a small starting volume just means a smaller monthly fee — there's a stated monthly minimum, but no requirement to commit to a large footprint upfront.
Can I supply my own branded packaging?
Yes. We can store and use your own cartons, mailers, or inserts, or use standard packaging if you'd rather not manage that yourself.
Do you handle returns?
Yes. Inbound returns are received, logged against the original order, and inspected for restock or damage, so your available stock count stays accurate.
What areas do you deliver/collect from?
The warehouse is based in Ballito, KwaZulu-Natal. Dispatch goes out via standard courier networks nationally; get in touch with your specific area if you need collection or delivery details confirmed.
Ready to see what it costs?
Send us your pallet count and monthly order volume. We'll come back with a clear number, not a sales call.