Privacy Policy

1. What we collect

When you submit the enquiry form on this site, we collect the information you provide: company name, contact name, email address, phone number, sales channels used, estimated pallet and order volumes, and any message you include. We also collect standard, anonymised website analytics (pages visited, general location, device type) to understand how the site is used.

2. Why we collect it

We use this information to:

• Respond to your enquiry and prepare an accurate quote;
• Communicate with you about our services;
• Improve this website and understand which pages are useful to visitors; and
• Meet our own legal and accounting obligations.

3. Sharing

We do not sell or rent your personal information. It is not shared with third parties except where necessary to operate the site (for example, the form-submission or analytics service that processes your enquiry on our behalf) or where required by law.

4. Retention

Enquiry information is kept only as long as needed to respond to you and, if you become a client, for the duration of our service relationship and any period required afterward for legal or accounting purposes.

5. Your rights

Under POPIA, you can ask us what personal information we hold about you, request that it be corrected or deleted, and object to certain uses of it. To exercise any of these rights, contact us at hello@parcelbru.co.za.

6. Security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse, or unauthorised access.

7. Contact

Questions about this policy or how your information is handled can be sent to hello@parcelbru.co.za.